ZWILLING J.A. Henckels LLC Terms of Use

Miyabi is a member of the ZWILLING J.A. Henckels group

Terms and Conditions

This Website is Operated by ZWILLING J.A. HENCKELS, LLC

The mailing address is 270 Marble Ave Pleasantville, NY, 10570

Your Use of This Website is Governed by These Terms and Conditions

Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the ZWILLING J.A. Henckels website.

These Terms and Conditions May Change

ZWILLING J.A. HENCKELS LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.


Copyright Notice

All of the Content you see and hear on the, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by ZWILLING J.A. HENCKELS, LLC The entire Content of this website is copyrighted as a collective work under U.S. copyright laws, and owns a copyright in the selection, coordination, arrangement and enhancement of the Content.

The Content of this website, and the site as a whole, is intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non–commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. ZWILLING J.A. HENCKELS, LLC reserves complete title and full intellectual property rights in any Content you download from this website.

Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from ZWILLING J.A. HENCKELS, LLC.



We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Correction of Errors and Inaccuracies Returns

Despite our best efforts, a small number of the items on our Web site may be mispriced. As part of our shipping procedures, we verify price before an item is shipped out.
• If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item.
• If an item's correct price is higher than our stated price we will cancel your order and notify you of such cancellation via email.
Limitations on Quantity
We do not offer additional discounts on large orders of a single item or on large orders of many individual items. We reserve the right to limit quantities.


Out of Stock

Please note that your Order Acknowledgment means that your order request has been received; it does not mean that your order has been shipped.
If the item is out of stock, we will cancel your order and your credit card will be refunded.


Risk of Loss

Shipments are checked thoroughly for accuracy. Claims for losses, damage or shortage have to be filed with carrier. sales are made by ZWILLING J.A. HENCKELS LLC. The risk of loss and title to items pass to the purchaser upon delivery. Return Policy

If, within 60 days of your purchase, you are not completely satisfied with your purchase, please return the item for a refund.
• Only items in new and unused condition with the original manufacturer package will be accepted for a refund.
• All return transportation charges are the customer’s responsibility.
• Your refund will be credited to the original credit card.
• The appropriate tax amount by item will be included with your refund.
Some items are subject to a 15% restocking fee.

Other restrictions may apply.

Return Address:
270 Marble Avenue
Pleasantville, NY 10570




All merchandise distributed by ZWILLING J.A. HENCKELS, LLC is fully guaranteed against defects in material and/or craftsmanship.

All merchandise claimed as “defective” must be returned for inspection before adjustments can be decided, with consideration given to normal wear and tear. This guarantee does not apply when damage is due to use other than the intended purpose of the item or normal wear. Wood products (including wood handles) as they are natural elements are not covered by warranty.
Any product that is felt to be defective needs to be returned to the address below for inspection.
If there is a manufacturers defect ZWILLING J.A. HENCKELS, LLC will repair or replace. Allow 4 to 6 weeks for handling and be sure to include your full mailing address (no post office box numbers). Please wrap carefully to insure points or edges do not cut through mailing carton.

270 Marble Avenue
Pleasantville, NY 10570